Return Policy
The return policy expires after 30 days from the date of purchase. If 30 days have passed since the date you made your purchase, I unfortunately cannot offer a refund or exchange.
I am happy to accept returns or make exchanges of wallets or items that have not been personalised. Therefore, I am sorry that I cannot accept belt returns except under specific circumstances, given that they have been made to a customer's specifications. The customer is responsible for providing a correct belt length measurement after he or she has placed an order. If a belt is made to the length requested by the customer, but the belt does not fit, then I cannot be responsible for the mistake and sadly will not be able to offer a refund or exchange. If a belt does not fit because I failed to correctly size the belt despite the customer's accurate measurement, under this circumstance a full refund or exchange will be made.
If for any reason you are not satisfied with the quality of the product delivered, I will either provide an exchange or a full refund. To be eligible for return, all items must be in their original or unused condition, and must also be in the original packaging. I will always appreciate feedback and critique regarding how I can improve to better my products, and to better serve you.
To begin the return process, please contact me at info@rivetandchain.com stating a reason for your return and how you would like your return to be managed (refund, exchange etc.).
Refunds (if applicable):
Once your return is received and inspected, I will send an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a matter of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account again.
Try contacting your credit card company, it may take some time before your refund is officially posted.
You may also want to contact your bank. There is often some processing time before a refund is posted.
If you have exhausted these suggestions to no avail, please don't hesitate to contact me at info@rivetandchain.com.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
I can only replace items if they are defective or damaged. If you need to exchange a purchase for the same item, send me an email at info@rivetandchain.com to start the exchange process.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, I will send a refund to the gift giver and he or she will find out about your return.
Shipping:
To return your product, you can first email me at info@rivetandchain.com. I will then provide you with a shipping address to which you can send your returned items.
You should know that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may wish to consider using a trackable shipping service or purchasing shipping insurance. Sadly I cannot guarantee that I will receive your returned item.